Frequently Asked Questions
- How do I contact you?
- When are you available on Live Chat?
- How can I speak to someone via Live Chat?
- How does the Rewards+ Scheme work?
- What is Virtual Cash and how can I use it?
- I've purchased a second copy of a product I already own, where can I find my license?
- How do I clear cookies & cache in my browser?
- Where do I find my product user manual?
- Should I upgrade to macOS 11 Big Sur?
- I've purchased something that's now on sale - can I receive a refund for the difference?
- I'm experiencing technical issues with my software
- I can't log into my account
- How can I download the trial version of a plugin?
- Where can I find my serial number/activation code?
- My serial isn't working, what can I do about it?
- Can I get a refund?
- My order needs to be verified
- I've submitted a support request and haven't received a reply
- What is a Crossgrade?
- Am I eligible for the Tonal Balance Bundle Crossgrade from any paid iZotope product (including Exponential Audio)?
- I want to transfer my license to someone else
- How can I view prices in my preferred currency?
- Do I have the correct version of Native Instruments Kontakt?
- InstaChord MIDI Routing
- Where can I find my courses?
- Problems logging in on Mac
- Plugin Formats Explained (VST, AU, AAX, etc)