Frequently Asked Questions
- Should I upgrade to macOS 11 Big Sur?
- How does the Rewards+ scheme work?
- I've bought a product which is now on sale - can I be refunded the difference?
- I'm experiencing technical issues with my software
- I can't log in to my account
- How can I download the trial version?
- What is Virtual Cash and how can I use it?
- Where can I find my serial number/activation code?
- My serial isn't working, what can I do about it?
- Can I get a refund?
- My order needs to be verified
- I've submitted a support request and haven't received a reply
- What is a Crossgrade?
- Am I eligible for the Tonal Balance Bundle Crossgrade from any paid iZotope product (including Exponential Audio)?
- I want to transfer my license to someone else
- How can I view prices in my preferred currency?
- InstaChord MIDI Routing
- Where can I find my courses?
- How do I contact you?
- Problems logging in on Mac
- Plugin Formats Explained (VST, AU, AAX, etc)