There are a few different scenarios where free gifts will not be shown at checkout.
You have used a 100% off coupon code to get a free product
If you have using a 100% off coupon code to receive a product for free (including the Iris 2 Beatport giveaway), you are not eligible for a free gift. To get a free gift, simply checkout with paid-for product in your cart.
Paying for your order using all Virtual Cash
Firstly, if you are paying for your order using all Virtual Cash you are not eligible for a free gift. Only orders which include an actual cash payment are eligible.
You already own all of the free gifts currently being offered
Currently, our system will not offer customers any free gifts which they already own. However, if you have made a purchase and would like to still receive one of these free gifts, simply submit a request to our Customer Care team and we will happily arrange the free gift for you.
If you haven't found a solution here, feel free to submit a request to our Customer Care team or speak with us via Live Chat.