We offer a different free gift product every month upon your first paid purchase of the month.
The free gift product will be added to your cart automatically when you purchase any other 'paid' product. Please see the terms & conditions at the bottom of this page to ensure that your next purchase is eligible for the free gift.
If you have been charged for the free gift product, it means you have purchased the free gift product directly instead of adding a different product to your cart.
Please submit a request to our Customer Care team if you would like a refund for your purchase of the free gift product.
You may become ineligible for the free gift if you do not have any other purchases in that month, so you may wish to purchase another product (of ANY value) on the site before requesting a refund.
To find out how to correctly claim your free monthly gift, please check out our guide - How do I claim my free giveaway product?