If you haven't received the free giveaway product of the month, it could be for one of the following reasons...
You have used a 100% off coupon code to get a free product
If you have using a 100% off coupon code to receive a product for free (including the Iris 2 Beatport giveaway), you are not eligible for a free gift. To get a free gift, simply checkout with paid-for product in your cart.
You have paid for your order using only Virtual Cash
You cannot use Virtual Cash or a coupon to pay the full amount for your order or your order will not be eligible for the free giveaway gift. Any amount less than 100% will make you eligible.
You have added a free product to your cart instead of a paid-for product
You will need to add a paid-for product to your basket in order to claim the free giveaway product at the checkout.
You already own the free giveaway product
Unfortunately, if you already own the free giveaway product, you will not have the option to claim it at the checkout. If you would like an additional license (as you are eligible), feel free to submit a request to our Customer Care team and we'll be in touch shortly!