Payment Terms and Conditions
We currently accept VISA, Mastercard, AMEX, Discover, JCB, Maestro, Elo, Hiper and Hipercard, as well as payments via Paypal. We do not accept cash, bank transfers, cheques, gift cards or PayPal Credit.
You as the customer must agree to pay all applicable fees and charges (including any applicable taxes). All prices are unit prices.
Do I have to create an account to make a purchase?
Can I make a purchase over the phone?
If I purchase outside of the European Union (EU), will I still be charged VAT?
Any purchases made from outside of the European Union (excluding the UK, Norway and Japan) are exempt from Value Added Taxes (VAT), so you will not be charged for this when making an order with us.
It is now required by law that all e-commerce/e-service businesses selling globally will need to charge value-added/sales tax based on the location of the customer and not the location of the business. In order for us to continue selling and supporting our customers in Japan, we are required to add an additional 10% sales tax.
We use Google Currency for up-to-date exchange rates. Please note that the amount you pay may actually slightly vary due to your bank’s own currency exchange rates.
Non-UK Currency Order Charges
As we are a UK-based company, final purchase order invoices display charges in UK GBP which can be viewed here.
I'd like to purchase a gift card
If I purchase software from you, will you share my contact details with the manufacturer?
In certain cases, sending your email and product name is a required part of software delivery. Some plugin developers embed your email and/or username in the program itself as part of anti-piracy measures.
If you are experiencing issues with purchased software and we require the manufacturer's assistance to resolve these problems, we will always ask you to confirm whether you are happy for us to share your email address with them before contacting them.
Do I have to sign up to your newsletter to make a purchase?
We do recommend signing up to our newsletter to keep up-to-date with all current and upcoming promotions, but you are not obligated to subscribe to our newsletter if you do not wish to.
For further information on how to subscribe to our newsletters, please click here.
I have entered a valid VAT number but the VAT amount is not being deducted...
Our system is connected to the European Union’s VAT validation system. We have to do this in order to be certain that the VAT number you have provided exists.
What is Virtual Cash?
For more information on how to use your virtual cash, please refer to this guide.
For more information on the educational discounts we offer and how to apply for them, click here.
What if I purchase a product that my OS or DAW does not support?
Please ensure that the product you have purchased supports your relevant platform prior to making a purchase, by checking the 'System Requirements' listed towards the bottom of each product page.
Note: We also highly recommend downloading FREE trial versions of products that we offer to test out compatibility on your computer, as various manufacturers do not offer refunds for product licences after they have been purchased and registered/activated.
For more information about plugin formats to help you decide on what to purchase, please click here.
If you have accidentally purchased a product that is not compatible with your system, please submit a request and we will try our best to offer a solution.