All articles

  1. Buying a product as a gift

  2. Can I call you and purchase over the phone?

  3. Can I download both Windows and Mac OS X versions of my products from within my Plugin Boutique account?

  4. Can I purchase with PayPal and all other major Credit Cards?

  5. Contact Information

  6. Delivery Policy

  7. Do I have to create a account to purchase from you?

  8. Do I have to sign up for your newsletter to purchase?

  9. Educational Discounts at Plugin Boutique

  10. English is not my first language – can I view your site in my language?

  11. How do you handle currency conversion?

  12. I am having problems downloading Free/Trial installers

  13. I bought a Flux plugin, where is my serial number?

  14. I can’t download - can you send me a physical product?

  15. I do not want to receive emails from Plugin Boutique anymore - can I unsubscribe?

  16. I have a support question - how do I contact the Support Team?

  17. I have completed my purchase - what happens next?

  18. I have entered my valid VAT number, but the VAT amount is not being deducted

  19. I want to purchase a gift card/certificate – do you have those?

  20. I'm using Mac, but it seems I have downloaded software for Windows

  21. If I purchase from the USA do I pay VAT?

  22. If I purchase from you, do I still have the same warranty as I would if purchased directly from the manufacturer?

  23. If I purchase software from you, will you share my contact details with the manufacturer?

  24. If there is a free upgrade from the manufacturer, will it show up in my purchase area?

  25. Is there an easy way for me to see all the info I have in my account?

  26. My installation keeps on failing? Do I have another try?

  27. Plugin formats explained (VST, AU, AAX, etc)

  28. Problem with logging in on Mac

  29. System emails from PluginBoutique

  30. What are the Value and Premium prices?

  31. What does N/A mean in the ratings popup?

  32. What if I purchase a product which my platform does not support?

  33. What is a Reverse Chargeback?

  34. What is Virtual Cash?

  35. What is your refund policy?

  36. When I purchase something what happens if there is a paid upgrade?

  37. Where can I find instructions on how to download and install my product?

  38. Who provides technical support for my software - Plugin Boutique or the manufacturer directly?

  39. Will I be notified by you of all upgrades? If so, how?

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