All articles ← Knowledge Base Buying a plugin as a gift/present Can I call you and purchase over the phone? Can I purchase with PayPal and all other major Credit Cards? Can I use a download accelerator? Contact Information Delivery Policy Do I have to create a account to purchase from you? Do I have to sign up for a newsletter to purchase from you? Does support cover teaching me how to use the software? Educational Discounts At PluginBoutique.com English is not my first language – can I view your site in my language? How do I authorize iZotope's Mix & Master Bundle? How do I authorize my BlueCat Audio software? How do I authorize my D16 software? How do I authorize my FLUX software? How do I authorize my Image Line software? How do I authorize my OhmForce software? How do I authorize my PSP Audioware software? How do I authorize my Sonic Charge software? How do I authorize my XILS software? How do I install the Waves plugins? How do you handle currency conversion? How long should I expect the download to take? I am having problems downloading the Free / Trial installers I bought a Flux plugin, where is my serial number? I cannot proceed with checkout with my VAT number in I can’t download. Can you send me a physical product? I can’t get my software to work, can I have a refund? I have purchased products for my PC and now I moved to Mac (or vice versa). Can you transfer over the software? I want to purchase a gift certificate – do you have those? If I purchase a manufacturer’s software from you, will you share my contact details with them? If I purchase from the USA do I pay VAT? If I purchase from you, do I still have the same warranty as if I purchased directly from the product official site? If there is a free upgrade from the manufacturer, will it show up in my purchase area? iLok Authorization - How does it work? Interface types explained (VST, RTAS, AU, etc.) Is there an easy way for me to see all the info I have in my account? Long authorization time for Flux software Once I place a purchase, what happens next? Problem With Logging In On A Mac Problems with Faturator 1.0 installation on PC / Windows 7+ System emails from PluginBoutique What are the Value and Premium prices? What are your hours of support? What do I do if my installation fails? Do I have another try? What does N/A mean in the ratings popup? What if I purchase something that my platform doesn’t support? Can I switch to another platform? What is a Reverse Chargeback? What is Virtual Cash? What is your refund policy? When I purchase something what happens if there is a paid upgrade? Who can I contact with a support question? Who provides technical support for my software, you or the manufacturer? Will I be notified by you of all upgrades? If so, how?