All articles ← Knowledge Base Buying a product as a gift Can I call you and purchase over the phone? Can I download both Windows and Mac OS X versions of my products from within my Plugin Boutique account? Can I purchase with PayPal and all other major Credit Cards? Contact Information Delivery Policy Do I have to create a account to purchase from you? Do I have to sign up for your newsletter to purchase? Educational Discounts at Plugin Boutique English is not my first language – can I view your site in my language? How do you handle currency conversion? I am having problems downloading Free/Trial installers I bought a Flux plugin, where is my serial number? I can’t download - can you send me a physical product? I do not want to receive emails from Plugin Boutique anymore - can I unsubscribe? I have a support question - how do I contact the Support Team? I have completed my purchase - what happens next? I have entered my valid VAT number, but the VAT amount is not being deducted I want to purchase a gift card/certificate – do you have those? I'm using Mac, but it seems I have downloaded software for Windows If I purchase from the USA do I pay VAT? If I purchase from you, do I still have the same warranty as I would if purchased directly from the manufacturer? If I purchase software from you, will you share my contact details with the manufacturer? If there is a free upgrade from the manufacturer, will it show up in my purchase area? Is there an easy way for me to see all the info I have in my account? My installation keeps on failing? Do I have another try? Plugin formats explained (VST, AU, AAX, etc) Problem with logging in on Mac System emails from PluginBoutique What are the Value and Premium prices? What does N/A mean in the ratings popup? What if I purchase a product which my platform does not support? What is a Reverse Chargeback? What is Virtual Cash? What is your refund policy? When I purchase something what happens if there is a paid upgrade? Where can I find instructions on how to download and install my product? Who provides technical support for my software - Plugin Boutique or the manufacturer directly? Will I be notified by you of all upgrades? If so, how?