All articles ← Knowledge Base Buying a product as a gift Can I call you and purchase over the phone? Can I download both Windows and Mac OS X versions of my products from within my Plugin Boutique account? Can I purchase with PayPal and all other major Credit Cards? Contact Information Delivery Policy Do I have to create a account to purchase from you? Do I have to sign up for your newsletter to purchase? Educational Discounts at Plugin Boutique English is not my first language – can I view your site in my language? How do I download updates within my account? How do you handle currency conversion? I am having problems downloading Free/Trial installers I can’t download - can you send me a physical product? I do not want to receive emails from Plugin Boutique anymore - can I unsubscribe? I have a support question - how do I contact the Support Team? I have completed my purchase - what happens next? I have entered my valid VAT number, but the VAT amount is not being deducted I want to purchase a gift card/certificate – do you have those? I'm using Mac, but it seems I have downloaded software for Windows If I purchase from the USA do I pay VAT? If I purchase from you, do I still have the same warranty as I would if purchased directly from the manufacturer? If I purchase software from you, will you share my contact details with the manufacturer? My installation keeps on failing? Do I have another try? Plugin formats explained (VST, AU, AAX, etc) Problems logging in on Mac What if I purchase a product which my platform does not support? What is Virtual Cash? What is your refund policy? Where can I find instructions on how to download and install my product? Who provides technical support for my software - Plugin Boutique or the manufacturer directly? Will I be notified when a product in my account is updated?