All articles ← Knowledge Base Activating a License with the iLok License Manager AIR Music Download Area AIR Music Installation Instructions AIR/Sonivox - Code Redemption Limit Has Been Reached? AKAI Installation Guide Area (VIP Plus) AKAI Installation Guide Area (VIP Standard) AKAI VIP Download Area Audiomodern Installation Guide Area Black Friday & Thanksgiving Support Buying a product as a gift Can I call you and purchase over the phone? Can I download both Windows and Mac OS X versions of my products from within my Plugin Boutique account? Can I purchase with PayPal and all other major Credit Cards? Can I view my order invoices? Contact Information Deactivating AIR/Sonivox iLok Licenses On Your Computer Delivery Policy Do I have to create a account to purchase from you? Do I have to sign up for your newsletter to purchase? Educational Discounts at Plugin Boutique English is not my first language – can I view your site in my language? Getting Started with the iLok License Manager How can I view prices in my preferred currency? How do I download updates within my account? How Do I Use My Virtual Cash? How do you handle currency conversion? Hybrid 3 Download & Installation I am having problems downloading Free/Trial installers I can’t download - can you send me a physical product? I do not want to receive emails from Plugin Boutique anymore - can I unsubscribe? I have a support question - how do I contact the Support Team? I have completed my purchase - what happens next? I have entered my valid VAT number, but the VAT amount is not being deducted I want to purchase a gift card/certificate – do you have those? I'm using Mac, but it seems I have downloaded software for Windows If I purchase from the USA do I pay VAT? If I purchase from you, do I still have the same warranty as I would if purchased directly from the manufacturer? If I purchase software from you, will you share my contact details with the manufacturer? InstaChord MIDI Routing My installation keeps on failing? Do I have another try? Plugin formats explained (VST, AU, AAX, etc) Problems logging in on Mac Sample Packs Installation Guide Area Selling with Plugin Boutique Soft Synth Preset Pack Installation Guide Area Vacuum Pro: Activation and Installation Instructions Waves Demo Activation & Installation Area Waves Registration, Activation & Installation Area What if I purchase a product which my platform does not support? What is Virtual Cash? What is your refund policy? Where can I find instructions on how to download and install my product? Who provides technical support for my software - Plugin Boutique or the manufacturer directly? Will I be notified when a product in my account is updated?