Yes, if your product is available in both Windows and Mac OS X formats, you will be able to download both from within your Plugin Boutique account. Please follow the instructions below to do this:
1. Log into your account and visit your MY ACCOUNT/MY PRODUCTS page.
2. Find the product you wish to download and simply select your format by clicking the circle near the relevant logo (Windows or Apple).
3. Finally, click the DOWNLOAD button and your chosen format will be downloaded.
Please be aware that many products are only available in either Windows or Mac OS X formats, so both options will not always be available to download within your account.
If you're still having issues accessing your correct download after following these instructions, please contact us on email@example.com.