My installation keeps on failing? Do I have another try?

You can download your product as many times as you would like. If your installation fails then we recommend you do the following:

  • Delete the downloaded file completely off your system
  • Clear your web browser’s cache
  • Download your product again

We also always recommend using a stable, wired internet connection as using WI-FI to download larger files can sometimes result in dropouts, therefore corrupting the download and deeming it unusable.

If you try all of the above and are still experiencing issues, please feel free to contact us on with the following information:

  • Operating system you are using including its version number
  • Which host/DAW application you are currently using (Ableton Live, Cubase, Logic, etc.)
  • Screenshots showing any errors you're receiving

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