All sales on Plugin Boutique are final. The issue of a refund is always made at the discretion of the Plugin Boutique staff. All decisions made by the Plugin Boutique staff are final.
Plugin Boutique will refund your full purchase price on orders where:
- Your bank / Paypal account was illegally charged (fraud)
- The delivered physical product is damaged
- The failure to deliver the product is caused solely by Plugin Boutique
Plugin Boutique reserves the right to refuse any refund if the following conditions are met:
- The issued serial number has been issued, made available to the customer through the user account and used to authorise the software
- The original physical packaging has been removed or tampered with
- The product has been physically damaged
Plugin Boutique does not refund products, which:
- Cannot be used by the customer due to hardware limitations
- Cannot be used by the customer due to software limitations
- Cannot be used by the customer due to insufficient knowledge / know-how
Plugin Boutique strongly advises you check which software and/or hardware is required to use the products and what the minimum system requirements to use the software are. Such information is always provided on the product pages.
Plugin Boutique does not refund products which require other software to use (Digital Audio Workstation-specific libraries, software synth preset banks). The customer bears the responsibility to have knowledge required to use the product.
Contact us at firstname.lastname@example.org if you have any questions regarding our refund policy.