General Support FAQ

I have a support question - how do I contact the Customer Support Team?

Customer Support Service

We are here to assist you from our main customer support service from 10am-6pm GMT (London time) Monday to Friday. Our response time is typically around 1 hour, but sometimes can be slightly longer during busy periods.

We currently offer limited support at weekends and bank holiday's, so please expect a longer response time in these periods.

You can contact our customer support team on

If you do require support we kindly ask that you supply us with the following information when you contact us :

  • Your Plugin Boutique registered email address and order number
  • The operating system (and version number) you are using
  • The DAW (and version number) you are currently using
  • Screenshots showing any error messages you are receiving
  • A description of the issue you are having.

Live Chat Support

In addition to our main customer support service, we have a live chat feature at Plugin Boutique. This can be accessed from any page of the site. Our live chat operators are also available from 10am-6pm GMT (London time) Monday to Friday.

Although we are happy to answer any questions you may have through this instant live chat, please be aware that more in-depth support queries are predominantly handled through our main customer support service.

Telephone Support

Please note: due to current circumstances, we are taking preventative measures by working remotely outside of our general office. This will not affect support email response times, but means we will not be contactable via telephone.

Who Provides Technical Support For My Software - Plugin Boutique Or The Manufacturer Directly?

We are happy to assist as much as we can, however, we predominantly provide customer support. 

For any technical issues, we recommend contacting the manufacturer of the product directly as they will be able to troubleshoot and resolve your issue much more accurately.

Please click HERE to view the list of all our manufacturer's technical support contacts.  


Quick Support Questions

Having Problems With Your Download?   

If you are having problems with your download, please click HERE to view our Download / Installation Help FAQ

 Having Problems Confirming/Logging Into Your Account?

Please click HERE to view our article on how to troubleshoot and fix this issue.

Having Problems With Your Payment?

Please click HERE to view an article on how to troubleshoot and fix this issue.

Having Technical Issues With A Product?

If you are having technical issues with a product, we recommend that you contact the manufacturer of that product directly as they will be able to troubleshoot and fix the issue for you much more acutely and quickly over this busy period.

Please click HERE to view the list of all our manufacturer's technical support contacts.

Feedback and Knowledge Base