Having problems with your payment?

← Purchasing


If you're experiencing payment issues and are receiving the error message below (or similar), we recommend you follow the steps below:



Check your payment method is accepted


We currently accept VISA, Mastercard, AMEX, Discover, Maestro as well as payments via Paypal. We DO NOT accept cash, bank transfers, cheques, gift cards or PayPal Credit. Further information regarding payments can be found here - https://www.pluginboutique.com/terms

 

  

Clear cache and cookies or use a different web browser


Sometimes cookies can be out-of-date, fragmented, or corrupted. Clearing your cache and cookies will help the payment process with the most up-to-date site information. Using a different web browser or updating your browser has also been known to resolve some payment issues.


Contact your bank/card Issuer


If you are still having issues with completing your transaction, we recommend contacting your bank/card issuer to ensure they're not blocking the transaction. This sometimes occurs if you are attempting to purchase for the first time, or if you're using a new card.

 

Contact our Support Team


If you have followed the steps above and are still unable to complete your order, please feel free to contact us directly and we will look into the issue further - https://support.pluginboutique.com/


Purchasing

  1. Purchasing & Payments FAQ
  2. Having problems with your payment?
  3. How do I use a coupon code?
  4. Educational Discounts at Plugin Boutique
  5. What is your refund policy?
  6. Buying a Product as a Gift

Feedback and Knowledge Base

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