Having Problems With Your Payment?

Are you seeing this error message?


If you are having problems with checking out your items and making a payment, we suggest that you try the following steps: 

1. Clearing Your Cookies & Cache

We use cookies to ensure you get the best experience on our website. Please try clearing your cookies & cache and then trying to make the payment again.

If you need help on how to do this, please check out this guide - https://www.wikihow.com/Clear-Cache-and-Cookies

2. Try Using A Different Browser


We recommend trying to check out using a different browser in case the browser is having issues connecting to your bank or PayPal account.

3. Checking Your Payment Details


Issues can occur when the billing address you have entered in our check out or the billing address you have saved in your Plugin Boutique account doesn't match with the address that you have your bank account registered to. We recommend making sure that they match. You can edit the address that you have saved in your Plugin Boutique account here - https://www.pluginboutique.com/users/myaccount?view=settings

4. Contacting Your Bank/Card Provider


If you are still having issues with making a purchase we recommend contact your bank/card provider (especially if you are a new customer and this is your first purchase).

This is to ensure that they are not blocking the payment from their end as this seems to often be the case for customers experiencing this problem.

5. Checking That We Can Accept Your Payment Method


We currently accept MasterCard, Visa, Solo credit and debit cards as well as payments via Paypal. We are not able to accept cash, money orders, cheques or PayPal Credit. 

   

Still experiencing problems?

If you have followed all the steps in this guide and are still experiencing issues, please contact support at support@pluginboutique.com

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