During this busy Black Friday & Thanksgiving period, we will be working our hardest to resolve any issues that you may have, as quickly as possible.
To do this we politely ask that you send the following information when contacting Customer Support at email@example.com:
1. Your Plugin Boutique registered email address and order number
2. The operating system (and version number) you are using
3. The DAW (and version number) you are currently using
4. Screenshots showing any error messages you are receiving
5. A description of the issue you are having.