Knowledge Base

  1. Download / Installation 

    1. I am having problems downloading the Free / Trial installers
    2. Can I use a download accelerator?
    3. How do I install the Waves plugins?
    4. How long should I expect the download to take?
    5. I can’t download. Can you send me a physical product?
  2. Authorizing/Unlocking Software 

    1. How do I authorize my BlueCat Audio software?
    2. How do I authorize my D16 software?
    3. How do I authorize my FLUX software?
    4. How do I authorize my Image Line software?
    5. How do I authorize my OhmForce software?
  3. General Support 

    1. Delivery Policy
    2. Does support cover teaching me how to use the software?
    3. English is not my first language – can I view your site in my language?
    4. I can’t get my software to work, can I have a refund?
    5. I have purchased products for my PC and now I moved to Mac (or vice versa). Can you transfer over the software?
  4. Privacy 

    1. Do I have to sign up for a newsletter to purchase from you?
    2. If I purchase a manufacturer’s software from you, will you share my contact details with them?
  5. Purchasing 

    1. Can I call you and purchase over the phone?
    2. Can I purchase with PayPal and all other major Credit Cards?
    3. Do I have to create a account to purchase from you?
    4. How do you handle currency conversion?
    5. Educational Discounts At PluginBoutique.com
  6. Site Usage - Tips 

    1. Problem With Logging In Using Safari On Mac
    2. Interface types explained (VST, RTAS, AU, etc.)
    3. Is there an easy way for me to see all the info I have in my account?
    4. What are the Value and Premium prices?
    5. What does N/A mean in the ratings popup?
  7. Software Updates 

    1. If there is a free upgrade from the manufacturer, will it show up in my purchase area?
    2. When I purchase something what happens if there is a paid upgrade?
    3. Will I be notified by you of all upgrades? If so, how?
  8. All articles 

    1. Can I call you and purchase over the phone?
    2. Do I have to sign up for a newsletter to purchase from you?
    3. If there is a free upgrade from the manufacturer, will it show up in my purchase area?
    4. I am having problems downloading the Free / Trial installers
    5. Delivery Policy

Feedback and Knowledge Base