Knowledge Base

  1. Download / Installation 

    1. Where can I find instructions on how to download and install my product?
    2. I am having problems downloading Free/Trial installers
    3. Can I download both Windows and Mac OS X versions of my products from within my Plugin Boutique account?
    4. I'm using Mac, but it seems I have downloaded software for Windows
    5. I can’t download - can you send me a physical product?
  2. General Support 

    1. Contact Information
    2. Delivery Policy
    3. English is not my first language – can I view your site in my language?
    4. I have a support question - how do I contact the Support Team?
    5. Who provides technical support for my software - Plugin Boutique or the manufacturer directly?
  3. Privacy 

    1. Do I have to sign up for your newsletter to purchase?
    2. I do not want to receive emails from Plugin Boutique anymore - can I unsubscribe?
    3. If I purchase software from you, will you share my contact details with the manufacturer?
  4. Purchasing 

    1. Can I call you and purchase over the phone?
    2. Can I purchase with PayPal and all other major Credit Cards?
    3. Do I have to create a account to purchase from you?
    4. How do you handle currency conversion?
    5. Educational Discounts at Plugin Boutique
  5. Site Usage - Tips 

    1. Problem with logging in on Mac
    2. Plugin formats explained (VST, AU, AAX, etc)
    3. Is there an easy way for me to see all the info I have in my account?
    4. What are the Value and Premium prices?
    5. What does N/A mean in the ratings popup?
  6. Software Updates 

    1. If there is a free upgrade from the manufacturer, will it show up in my purchase area?
    2. When I purchase something what happens if there is a paid upgrade?
    3. Will I be notified by you of all upgrades? If so, how?
  7. All articles 

    1. Can I call you and purchase over the phone?
    2. Do I have to sign up for your newsletter to purchase?
    3. If there is a free upgrade from the manufacturer, will it show up in my purchase area?
    4. Problem with logging in on Mac
    5. Contact Information

Feedback and Knowledge Base