Knowledge Base

  1. Download / Installation →

    1. I am having problems downloading the Free / Trial installers
    2. Can I use a download accelerator?
    3. How do I install the Waves plugins?
    4. How long should I expect the download to take?
    5. I can’t download. Can you send me a physical product?

  2. Authorizing/Unlocking Software →

    1. How do I authorize my BlueCat Audio software?
    2. How do I authorize my D16 software?
    3. How do I authorize my FLUX software?
    4. How do I authorize my Image Line software?
    5. How do I authorize my OhmForce software?

  3. General Support →

    1. Does support cover teaching me how to use the software?
    2. English is not my first language – can I view your site in my language?
    3. I can’t get my software to work, can I have a refund?
    4. I have purchased products for my PC and now I moved to Mac (or vice versa). Can you transfer over the software?
    5. What are your hours of support?

  4. Privacy →

    1. Do I have to sign up for a newsletter to purchase from you?
    2. If I purchase a manufacturer’s software from you, will you share my contact details with them?

  5. Purchasing →

    1. Can I call you and purchase over the phone?
    2. Can I purchase with PayPal and all other major Credit Cards?
    3. Do I have to create a account to purchase from you?
    4. How do you handle currency conversion?
    5. I cannot proceed with checkout with my VAT number in

  6. Site Usage - Tips →

    1. Interface types explained (VST, RTAS, AU, etc.)
    2. Is there an easy way for me to see all the info I have in my account?
    3. What are the Value and Premium prices?
    4. What does N/A mean in the ratings popup?

  7. Software Updates →

    1. If there is a free upgrade from the manufacturer, will it show up in my purchase area?
    2. When I purchase something what happens if there is a paid upgrade?
    3. Will I be notified by you of all upgrades? If so, how?

  8. All articles →

    1. Can I call you and purchase over the phone?
    2. Can I purchase with PayPal and all other major Credit Cards?
    3. Can I use a download accelerator?
    4. Do I have to create a account to purchase from you?
    5. Do I have to sign up for a newsletter to purchase from you?

Feedback and Knowledge Base

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